The seller is responsible for securely packaging and dispatching the product in accordance with Unew's Shipping Policy and Marketplace Standards.
Seller payouts are initiated after the transaction has been completed successfully and subject to any applicable holding periods, Marketplace Protection claims, or other policy requirements.
Yes. Unew may charge commissions or other applicable fees. The latest fee structure will be available in your Seller Dashboard or Seller Centre.
Create an account, complete any required verification, and follow the onboarding process. Once approved, you can begin listing eligible products.
If you believe you may need to make a Marketplace Protection claim, we strongly recommend recording a continuous, uninterrupted video before opening the package and throughout the entire unboxing process. This helps us investigate disputes fairly.
If the product is materially different from the seller's description or has significant undisclosed defects, you may submit a claim under Unew's Marketplace Protection Programme.
Generally, no. Unew does not offer returns simply because you changed your mind, found a lower price elsewhere, or no longer require the product, unless required by applicable law.
Orders may be cancelled only in circumstances permitted by Unew's policies. Once an order has been accepted and shipped by the seller, cancellation may no longer be possible.
Each listing includes a product description, photographs, and a condition grade based on Unew's Marketplace Standards. Sellers are required to accurately describe the condition of their products.
To ensure your privacy and security, communication relating to an order should take place through Unew's messaging system where available.
Browse the marketplace, select the product you wish to purchase, add it to your cart, and proceed to checkout. Once payment is successfully completed, your order will be confirmed.
Yes, all products listed on Unew are pre-owned. However, depending on the category, sellers may also list eligible open-box, or refurbished products, provided they accurately describe the product's condition.
No. Unew is a marketplace that connects independent buyers and sellers. Unless specifically stated otherwise, products are listed and sold by independent sellers.
Only registered businesses with a valid GST and that complies with Unew's policies and verification requirements may register as a seller.
Unew is an online marketplace that connects buyers and sellers of pre-owned and other eligible products. We provide a platform designed to make buying and selling safer, more transparent, and more trustworthy through our Marketplace Protection Programme.
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