Shipping Policy

Shipping at uNew

At uNew, every order is fulfilled directly by our registered sellers. This allows buyers to shop from trusted sellers across India while giving sellers the flexibility to manage shipping in the most efficient way.

Shipping Charges

1. Shipping charges are determined by the individual seller.
2. Most products on uNew are offered with Free Shipping.
3. If shipping charges apply, they will be clearly displayed on the product page and during checkout before you complete your purchase.
4. There are no hidden shipping fees.

Order Processing Time

1. Sellers generally process and dispatch orders within 1–3 business days after the order is confirmed.
2. Processing times may vary depending on the product, seller location, weekends, public holidays, or unforeseen circumstances.
3. Buyers will receive shipping updates once the order has been dispatched.

Estimated Delivery Time

Delivery timelines vary based on the seller's location, courier partner, and the delivery destination.

Typical delivery times are:

1. Metro cities: 2–5 business days
2. Non-metro cities and towns: 3–7 business days
3. Remote locations: 5–10 business days

These timelines are estimates and may occasionally be affected by weather conditions, transportation delays, festivals, or courier-related issues.

Shipment Tracking

Where available, sellers will provide a tracking number once the order has been shipped. Buyers can use the tracking details to monitor the progress of their shipment.

Some courier services may take up to 24 hours after dispatch for tracking information to become active.

Packaging

Sellers are expected to package products securely to ensure they arrive safely.

For fragile or high-value items, sellers are encouraged to use protective packaging materials to minimize the risk of damage during transit.

Multiple Products

If you purchase products from different sellers, they may be shipped separately and could arrive on different dates.

Delivery Responsibility

Once a seller hands over a package to the courier, delivery is managed by the respective logistics partner.

While uNew works with sellers to ensure a smooth buying experience, delays caused by courier companies, natural disasters, strikes, or other events beyond reasonable control may occur.

Failed Delivery Attempts

If delivery cannot be completed due to reasons such as:

1. Incorrect or incomplete shipping address
2. Recipient unavailable
3. Delivery refused by the recipient

the courier may return the package to the seller. Additional shipping charges, if any, for re-dispatch may be the responsibility of the buyer.

Shipping Restrictions

Certain products may not be deliverable to specific locations due to courier limitations or applicable regulations.

If a seller is unable to ship to your location, you will be informed promptly and any eligible refund will be processed in accordance with our Refund Policy.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

1. Take clear photographs of the package before opening it.
2. If possible, record an unboxing video.
3. Report the issue through uNew as soon as possible so that we can assist you in resolving it with the seller.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact our customer support team through the Contact Us page. We will coordinate with the seller to help resolve your concerns as quickly as possible.