Account Deletion Policy

Account Deletion Policy – uNew

At uNew, we respect your right to control your personal information. If you wish to permanently delete your account, you may do so at any time by following the process outlined below.

How to Request Account Deletion

You can request deletion of your uNew account by:

1. Logging into your uNew account and using the Delete Account option available in your Account Settings ; or
2. Contacting our customer support team through the Contact Us page or by emailing our support team with your registered email address.

For security purposes, we may verify your identity before processing your request.

What Happens When Your Account Is Deleted?

Once your account deletion request has been verified and processed:

1. Your profile will be permanently deleted.
2. Your personal information will be removed from our active systems, except where we are legally required or permitted to retain certain information.
3. You will no longer be able to access your account or any associated data.
4. Your order history, messages, wishlist, and saved preferences may no longer be accessible.

Information We May Retain

Certain information may be retained even after account deletion where required by law or for legitimate business purposes, including but not limited to:

1. Transaction and invoice records for tax, accounting, and legal compliance.
2. Information required to resolve disputes, investigate fraud, or enforce our Terms & Conditions.
3. Records necessary to comply with applicable laws, regulations, or court orders.

Such retained information will only be used for the purposes for which it is legally required.

Pending Orders and Seller Accounts

Account deletion may not be processed immediately if:

1. You have pending orders that have not been completed.
2. You have unresolved payment disputes or refund requests.
3. You have outstanding balances or obligations as a seller.
4. Your account is under investigation for suspected fraud or violation of our policies.

In such cases, deletion may be delayed until the matter has been resolved.

Processing Time

We aim to process verified account deletion requests within 7 business days. In certain situations, additional time may be required to comply with legal or operational requirements.

Reactivation

Once an account has been permanently deleted, it cannot be restored. If you wish to use uNew again, you will need to create a new account.

Contact Us

If you have any questions regarding this Account Deletion Policy or wish to request deletion of your account, please contact our customer support team through the Contact Us page available on the uNew website or app.

By using uNew, you acknowledge that you have read and understood this Account Deletion Policy.