PRIVACY POLICY

Effective Date: 01/07/2026

Last Updated: 01/07/2026

1. Introduction

Welcome to Unew, operated by Clean Bins Drive Private Limited ("Unew", "Company", "we", "our", or "us").

Your privacy is important to us.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you use our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein, subject to applicable law.

This Privacy Policy should be read together with our:

1. Terms & Conditions
2. Seller Terms & Conditions
3. Buyer Protection Policy
4. Return & Refund Policy
5. Shipping Policy
6. Cookie Policy
7. any other policies published by Unew.

2. Scope

This Privacy Policy applies to:

1. Buyers
2. Sellers
3. Visitors
4. Merchants
5. Business partners
6. Service providers interacting with the Platform

This Policy governs personal information collected through:

1. www.unew.in
2. Unew mobile applications
3. customer support channels
4. email communications
5. social media interactions
6. marketing campaigns
7. surveys
8. promotional events

3. Definitions

Personal Data means any information capable of identifying an individual directly or indirectly.

Sensitive Personal Information means information that receives additional legal protection under applicable law.

Processing includes collection, recording, storage, organization, analysis, disclosure, transmission, deletion, or any other use of information.

User means every individual accessing the Platform.

4. Information We Collect

Depending upon your use of the Platform, we may collect various categories of information.

A. Account Information

When creating an account, we may collect:

1. Full name
2. Mobile number
3. Email address
4. Username
5. Password (stored in encrypted form)
6. Date of registration
7. Profile photograph
8. Communication preferences

B. Identity Verification Information

Where required for Seller verification or regulatory compliance, we may collect:

1. PAN
2. GST Number
3. Aadhaar (where voluntarily submitted and legally permitted)
4. Government-issued identity documents
5. Business registration certificates
6. Address proof
7. Bank account verification details

Such information is collected solely for verification, fraud prevention, legal compliance, and marketplace safety.

C. Business Information

For registered Sellers, we may collect:

1. Business name
2. Store name
3. Registered office address
4. Tax registration details
5. Bank account details
6. UPI information
7. Business contact information
8. Product catalogue information

D. Transaction Information

Whenever you buy or sell on Unew, we may collect:

1. Order history
2. Product details
3. Purchase amounts
4. Shipping information
5. Delivery status
6. Return requests
7. Refund history
8. Cancellation history
9. Dispute records
10. Seller performance records

E. Payment Information

Payments are processed through authorized payment partners.

We may receive:

1. payment confirmation;
2. transaction identifiers;
3. payment status;
4. refund status;
5. payout information.

Unew does not store complete credit card numbers, debit card details, CVV numbers, UPI PINs, or internet banking passwords.

F. Device Information

To improve Platform performance and security, we may automatically collect:

1. IP address
2. Browser type
3. Device model
4. Operating system
5. Screen resolution
6. Language preferences
7. Device identifiers
8. Crash reports
9. App version
10. Network information

G. Location Information

With your permission, we may collect:

1. GPS location
2. Approximate location
3. Delivery location
4. Pickup location

Location information may be used to:

1. estimate shipping;
2. improve delivery services;
3. detect fraudulent transactions;
4. personalise your experience.

You may disable location permissions through your device settings, although certain features may become unavailable.

H. Communications

We may retain records of communications including:

1. customer support chats;
2. emails;
3. in-app messages;
4. dispute communications;
5. call recordings where legally permitted;
6. feedback submissions.

These communications help us improve customer support, investigate disputes, and detect fraud.

I. Seller Media

Sellers may upload:

1. Product photographs
2. Videos
3. Packaging videos
4. Warranty documents
5. Serial numbers
6. Product documentation

Such information is used for Listings, dispute resolution, fraud prevention, and quality assurance.

J. Buyer Media

Buyers may upload:

1. unboxing videos;
2. damage photographs;
3. product inspection videos;
4. dispute evidence;
5. reviews;
6. ratings.

These materials assist in resolving disputes and administering Buyer Protection.

5. Cookies and Similar Technologies

Unew uses cookies, pixels, local storage, SDKs, and similar technologies to improve your experience.

These technologies may:

1. remember your login;
2. save preferences;
3. personalise content;
4. analyse traffic;
5. prevent fraud;
6. improve security;
7. measure advertising performance.

Certain third-party providers may also place cookies on your device where permitted by law.

You may manage cookie preferences through your browser settings; however, disabling cookies may limit Platform functionality.

6. How We Use Your Information

We may use your information for purposes including:

1. creating and managing Accounts;
2. processing Orders;
3. facilitating payments;
4. delivering Products;
5. providing Buyer Protection;
6. verifying Sellers;
7. detecting fraud;
8. preventing abuse;
9. investigating disputes;
10. communicating with Users;
11. improving Platform performance;
12. personalising recommendations;
13. measuring marketing effectiveness;
14. complying with legal obligations;
15. enforcing our policies;
16. protecting Users and the Platform.

We process only such information as is reasonably necessary for these purposes.

7. Legal Basis for Processing

Where required under applicable law, we process personal information on one or more of the following bases:

1. your consent;
2. performance of a contract;
3. compliance with legal obligations;
4. protection of legitimate business interests;
5. prevention of fraud and misuse;
6. establishment, exercise, or defence of legal claims.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary with:

1. payment gateway providers;
2. logistics partners;
3. courier companies;
4. KYC verification providers;
5. cloud hosting providers;
6. analytics providers;
7. customer support vendors;
8. marketing service providers;
9. legal advisors;
10. auditors;
11. government authorities where legally required;
12. law enforcement agencies pursuant to lawful requests.

Each recipient is expected to use the information only for authorised purposes and in accordance with applicable legal obligations.

9. Data Retention

We retain personal information only for as long as necessary to:

1. provide our services;
2. comply with legal obligations;
3. resolve disputes;
4. enforce agreements;
5. prevent fraud;
6. maintain financial and tax records.

Where information is no longer required, we will delete, anonymise, or securely dispose of it in accordance with applicable law and our internal retention practices.

10. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction.

These measures may include:

1. encryption;
2. secure servers;
3. firewalls;
4. access controls;
5. authentication mechanisms;
6. monitoring systems;
7. regular security assessments.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

1. Access the personal information we hold about you.
2. Request correction or updating of inaccurate or incomplete information.
3. Request deletion of your personal information where retention is no longer necessary or required by law.
4. Withdraw consent where processing is based on your consent.
5. Request a copy of your personal information in a commonly used electronic format, where applicable.
6. Object to or restrict certain processing activities, where permitted by law.
7. Lodge a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated.

We may require reasonable verification of your identity before processing any such request.

Certain requests may be declined where we are legally required to retain information or where fulfilling the request would adversely affect the rights of others or the security of the Platform.

12. Consent

By creating an account or using the Platform, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.

Where additional consent is required under applicable law—for example, for location access, marketing communications, or optional features—we will seek your consent separately.

You may withdraw consent for optional processing at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

13. Marketing Communications

We may send you communications relating to:

1. new products or features;
2. promotional offers;
3. discounts and campaigns;
4. newsletters;
5. seller tools and educational resources;
6. surveys and feedback requests.

Where required by law, such communications will only be sent with your consent.

You may unsubscribe from promotional communications by using the unsubscribe option provided in the communication or by updating your account preferences.

Please note that transactional and service-related communications (such as order updates, payment confirmations, security alerts, and policy changes) are necessary for the operation of the Platform and cannot generally be opted out of.

14. Children's Privacy

The Platform is intended for individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information may contact us using the details provided below.

15. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services, including payment gateways, logistics providers, social media platforms, and external content.

This Privacy Policy does not apply to the privacy practices of those third parties.

Users are encouraged to review the privacy policies of any third-party services they choose to access.

Unew is not responsible for the privacy practices, security, or content of third-party websites or services.

16. International Data Transfers

Your personal information may be processed or stored using cloud infrastructure or service providers located in India or other jurisdictions, subject to applicable law.

Where personal information is transferred outside India, Unew will take reasonable measures to ensure that such transfers are carried out in accordance with applicable legal requirements and that appropriate safeguards are implemented.

17. Automated Processing and Fraud Prevention

To protect Users and maintain the integrity of the Platform, Unew may use automated tools and manual review processes to:

1. detect fraudulent transactions;
2. identify suspicious account activity;
3. assess unusual login attempts;
4. monitor payment risks;
5. identify policy violations;
6. prevent abuse of Buyer Protection and Seller benefits.

These processes help reduce fraud and improve marketplace security. Decisions that significantly affect Users may be subject to additional review where appropriate.

18. Security Incidents

While Unew implements reasonable security measures, no system is completely immune from risks.

In the event of a security incident involving personal information, we will take appropriate steps in accordance with applicable law, which may include:

1. investigating the incident;
2. containing and mitigating its impact;
3. notifying affected Users where legally required;
4. notifying relevant authorities where required by law;
5. implementing corrective measures to prevent recurrence.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

1. changes in applicable law;
2. new Platform features;
3. operational requirements;
4. security improvements; or
5. changes in our business practices.

The revised Privacy Policy will become effective upon publication on the Platform unless otherwise specified.

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes acceptance of the updated Policy, to the extent permitted by law.

20. Grievance and Privacy Contact

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact us at:

Clean Bins Drive Private Limited

Website: www.unew.in

Email: [Insert Privacy or Support Email]

Registered Office: [Insert Registered Office Address]

Grievance Officer: [Insert Name]

Email: [Insert Grievance Email]

Business Hours: [Insert Working Hours]

We will make reasonable efforts to acknowledge and respond to privacy-related requests within applicable legal timelines.

21. Retention After Account Closure

Closing your Unew account does not automatically result in the immediate deletion of all personal information.

We may retain certain information after account closure where necessary to:

1. comply with legal and regulatory obligations;
2. maintain financial and tax records;
3. resolve disputes;
4. prevent fraud;
5. enforce our agreements;
6. protect the rights, property, and safety of Unew, our Users, and third parties.

Once retention is no longer necessary, the information will be securely deleted or anonymised.

22. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in New Delhi, India, unless otherwise required by applicable law.

23. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact:

Clean Bins Drive Private Limited

Website: www.unew.in

Email: support@unew.in

24. Acceptance

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Where consent is required under applicable law, your continued use of the Platform or your affirmative action (such as creating an account or completing a transaction) shall constitute such consent, unless a separate consent mechanism is provided.

End of Privacy Policy